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SERVICES GENERAL GUIDES

Customer Services Guide:

You can download SEWA Customer Services Guide HERE

Electricity Guide:

  1. While you are on leave, all electrical appliances should be switched off to avoid risks such as electrical contact.
  2. Turn off any unnecessary lamps or electrical appliances in rooms that are not being used.
  3. For an efficient operation, clean or replace the AC’s filter once in each month.
  4. While using the electrical oven, you can prepare more than one meal together.
  5. Keep the electrical apparatus away from wet sources and water pools.

Water Guide:

  1. Check and repair any leakage within the water installations of the bathrooms.
  2. While shaving or brushing your teeth, keep the water tab switched off. Thus, you can save 5 gallons (19 liters) per day.
  3. Instead of using a tub, take a bath with a shower and save 20 gallons (76 liters) of water.
  4. For watering your gardens and trees, use sprinkling or watering-spot irrigation systems.
  5. For washing your car use a bucket of water instead of a water hose.

Gas Guide:

  1. Make sure that there are no leaks on the gas pipe or cooker.
  2. Read and observe the safety instructions displayed on the gas meter.
  3. Keep the meter value switched off while you are out of home.
  4. If you smell gas, do not light matches or smoke.
  5. Please call our Consumer Service Section (Tel. 569888 - 5688511) for the following cases:
    • Buying a new cooker or oven.
    • Complete maintenance works for the house.
  6. Please call Gas Emergency Section (Tel. 800 6333) for the following cases:
    • If the cooker flame is poor.
    • Non-availability of gas flow in the cooker.