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June 18, 2020 SEWA Call Centre processes 68,000 calls in five months

Sharjah Water and Electricity Authority revealed that its call centre have received over 68,000 calls between January 1 and May 31 of 2020, compared to 55,879 calls in the same period of last year.

In this context, Dr. Rashid Al Leem, Chairman of SEWA, said that the Authority is constantly seeking to develop its operational and technical operations, monitor the power network, provide operational requirements and maintenance works to minimise and prevent breakdowns by conducting all necessary technical actions necessary in this regard. 

Al Leem stressed that SEWA is working to implement the directives of His Highness Sheikh Dr. Sultan bin Mohamed Al Qasimi, Supreme Council Member and Ruler of Sharjah, to open communication channels with the public to provide the best services to the public. 

He noted that the increase in calls is attributed to the digital transformation and the newly introduced digital services of the authority due to the COVID-19 pandemic to ensure the safety and security of the people of the Emirate of Sharjah. 

Al Leem concluded stressing that the authority is always keen on training and developing its call centre staff to be able to cope with the public demands in the best manner, achieving the strategic goals of the authority.