Dear Customer,

Due to a change in the consumer numbers in  Customer Care System to the new Account numbers, Please follow the steps below to get your account number:

  1. Click Get your Account Number from E-Services Menu.
  2. Enter your Consumer Number (without the leading zeros) in the Consumer Number input box.
  3. Click to Get Account Number

Text your Consumer Number (SMS) to 6611


Online SEWA Account offers for its registered customers the following:

  1. Account holder Information and edit profile functionality
  2. Locate SEWA Customer Care Centers
  3. View and pay bills online for one Account or more
  4. View bill history and paid bills (for each account)
  5. View statement and pay for statement
  6. View Service Requests Status
  7. Consumption Graphs
  8. Cancel Online Account
  9. Receive bills via email on a monthly basis 

CLICK HERE to Register with Online SEWA Account

In case you have an account, CLICK HERE to login.


1. Online Payment is available for UAE issued credit cards only.

2. Portal Registration service is available for customers who have updated their details in the new SEWA billing system. In case you did not update, please submit your Emirates ID copy (Front & Back), Premise documents (Tenancy contract/Ownership certificate) or Trade License to regsupport@sewa.gov.ae mentioning the Account ID, Email address and Mobile number.