1. What’s the time frame for the 10 percent cut in water and electricity bills?

1st April – 30th June, taking into consideration the billing cycle and monthly payment made before due date.

2. How about the fuel surcharges? Will that also be discounted?

No, the Fuel Surcharges will not be taken into consideration.

3. Which consumers can benefit from this 10% discount?

It is applicable for all Residential, Commercial and Industrial account holders.

4. How can I be eligible to set up an Installment payment Plan?

The customer will have to visit the branch in order to check the eligibility criteria. Please Note*

Amount <5000 AED contact Customer Happiness Center Branch

Amount >5000 AED contact Customer Happiness Head Office Halwan.

Criteria differ in customer account class (Residential, Commercial and Industrial).

5. What happens if I can’t meet my installment payment plan obligation?

The utility services will be disconnected and restored back once the dues are cleared.

6. I have lost my job, if I do not pay, will I be disconnected?

Non-payment of bill amount greater than 1000 AED, on or before the due date, is automatically eligible for disconnection. 

7. Owner/Tenant got stuck in other country due to COVID-19, any solution on how to assist them regarding their pending bill?

Online payment option is available. Kindly visit sewa.gov.ae

8. Owner/Tenant got stuck in other country or home countries, could it be possible to transfer the cheque refund to a 3rd Party (e.g. friends & relatives)

Power of Attorney for the 3rd Party shall be submitted to collect the check on behalf of the customer.

9. Due to COVID-19, tenant got stuck in other country, how can they close their account? Is it possible thru online?

As per SEWA policies, in order to close an account the customer needs to collect “No Objection Certificate” from the Municipality. All the required documents can then be emailed to the concerned branch for closing.

10. I have received calls claiming to be SEWA asking me to pay my bill to avoid disconnection. Is this true?

Under certain scenarios related to Installment plans or clarification of documents, SEWA never calls customer asking to make the payments before disconnections.

11. I was laid off because of the coronavirus. How do I keep the lights on until I find new work?

  • For some relief from the stress and financial challenges many are facing, your account will not be disconnected if your account balance is less than 1000 AED.
  • The customer can make partial payments. If you need further assistance, kindly contact our Customer Happiness Centers or Customer Care at Head office.

12. I'm up to date on my bill, but there's a problem with the electric feed into my home. Is it safe to let someone into my home to take a look at it?

Yes, it is safe as all our employees will wear face masks, gloves and will follow all COVID -19 guidelines while working.

13. I just got a call from SEWA saying they will cut off my power if I don't pay my bill within 12 hours. What should I do?

SEWA never calls the customer asking to make payment. If the customer fails to make the payment, a penalty of AED 100 is charged and the account is liable for disconnection if the bill exceeds a total of AED 1000.

14. I got my May bill today. How come the total amount due is double or more than my April bill?

The following factors may have affected your May bill:

  • Meter readings were not taken during the lockdown period and the bills were generated estimated based.
  • More people are at home, so appliances are switched on most of the time, especially fans and air-conditions. Homes which have air-conditions would use 4 to 8 hours per day, but during the pandemic the usage has increased for 12 to 24 hours per day. There is also increased use of the TV, washing machine, computer, game console, etc. Refrigerators that are full and opened more frequently will also increase consumption.
  • There is always a significantly increase in consumption during the summer months.


15. How can you assure me that field personnel (meter reader, field rep) are following safety protocols?

As per the safety protocols issued by the Ministry of Health, all the Meter Readers, Field Representatives and Customer Care Representatives are educated to strictly follow the guidelines. They are provided with Face mask, Hand Gloves and Hand Sanitizers.

16. I'm having difficulty paying my electricity bill because of the coronavirus emergency. What do I do?

You will have to visit the concerned branch and request the branch manager to help you avail any payment Installment options or payment relaxation offers.

17. If payment centers are closed, how do I make my payment?

We provide a number of payment options:

  • Customer Happiness Center Halwan is open 24 hours daily
  • Payments through online SEWA portal and application
  • Exchange centers (Al Ansari - Redha al Ansari – Joy Allukas – Wall Street)
  • Etisalat payment machines
  • 22 approved banks by SEWA

Note: Customer Happiness Center branches are now open on Fridays (8:00am to 8:00pm)

18. I don’t remember seeing the meter reader this month? On what readings have you billed me?

Kindly contact a Customer Happiness Center branch for assistance. Contact details are available on SEWA website www.sewa.gov.ae                                                                                                                           

19.  I got my March bill today. Why do I have an unpaid balance? I know I don’t have arrears.

Kindly visit or email the concerned branch for assistance. Contact details are available on SEWA website www.sewa.gov.ae.

20. What safety guidelines can I expect when I visit customer Centers?

As per the safety protocols issued by the Ministry of Health, all Customer Service Centers are fully equipped with safety equipment and strictly follows 1.5 meter social distancing. Customer Center Staff are well educated to strictly follow guidelines and are provided with face mask, gloves and hand sanitizers.

21. I already applied for a service. When will the field representative visit my premises?

The field representative visits the premise only in the following scenarios:

  • Express closing: Visits is scheduled on the same day as requested.                
  • Normal Closing: Visit will be scheduled within 3 working days of receiving the request.
  • New Connection: Visit will be scheduled the same day, after all procedures have been completed by the customer.
  • Customer Complaint: Visit will be scheduled the same day or the next day after registering the complaint

22. I have a concern regarding my service. Who can I talk to?

You can call our 24 hour call center on 991 or visit the concerned Customer Happiness branch office or call the concerned branch.

23. My service was disconnected but I was able to pay my bill already/ My service is scheduled for reconnection, when will you still be able to reconnect my service?

Once the payment is made, kindly contact the branch through email or via phone call. Once NOC is issued the service will be reconnected.

24. What is your turnaround time or how long do I have to wait for my service to be reconnected specially in this summer?

Same time reconnection is possible.

25. Where can I go in-person to make a payment / what if I need to pay in cash?

We provide a number of In-Person payment options:

  • Customer Happiness Center Halwan is open 24 hours daily
  • Exchange centers (Al Ansari - Redha al Ansari – Joy Allukas – Wall Street)
  • Etisalat payment machines
  • 22 approved banks by SEWA

Note: Customer Happiness Center branches are now open on Fridays (8:00am to 8:00pm)

26. If I pay through exchange houses will the payment reflect immediately?

Most often yes, unless there is a delay from the exchange houses.

27. Do you have a payment drop box?


28. Why is my electric bill higher than usual?

There could be many reasons, like significantly increase in consumption during the summer months, and chances of high usage of service during the pandemic stay home. However, you may request for another meter reading check.

29. Can I use my security deposit to pay my bill?


30. Where or which department can I lodge complaint if SEWA staff is misbehaving or approaching unprofessionally?

You may contact the Branch Manager of the concerned Customer Happiness Center or lodge the complaint In SEWA web portal under Communicate with Chairman (CWC).

31. When I apply for service connection for my newly built villa and submitted all the requirements, how many days shall I get the approval and the services?

As soon as all the documents are submitted and procedures are completed with approvals.

32. Street lights are not working, is there any hotline number we can directly contact?

You may call the Emergency Department on 991.



1. How can inquire about my bills?

You can inquire about your bill through the listed option below:

2. How can I know my bill cycle?

Bill cycles are divided into 4 cycles as shown below:

Bill Cycle   Meter read Bill (issuance) Last Due date
Cycle 1 Meter reading done from 01 till 07 of each month Bill issued date 07 of each month From date 14 of each month
Cycle 2 Meter reading done from 08 till 14 of each month Bill issued date 14 of each month From date 21 of each month
Cycle 3 Meter reading done from 15 till 21 of each month Bill issued date 21 of each month From date 28 of each month
Cycle 4 Meter reading done from 22 till 28 of each month Bill issued date 28 of each month From date 07of each month

3. What are the available methods for paying my consumption bills?

  • SEWA Online Portal, Click Here
  • SEWA App, Click Here for more information
  • Bank Online Channels, Click Here for listed banks
  • Customer Happiness Centers
  • Etisalat Payment Kiosks

4. What are the charges for payment through (Banks and credit cards)?

  • For Bank Channels there are no addional charges for payments
  • For credit cards there are charges as follows:
    • 1.25% of total amount for Credit Cards payments through SEWA Online Portal and App
    • 1.24% of total amount for Credit Cards payments at SEWA payment channels (Customer Happiness Center, Exchanges)

5. If payment is effected through customer service office or banks, will SEWA system update it immediately?


6. How SEWA bills are delivered?

SEWA offers to their customers’ e-billing opportunity to receive, view, and pay their bills online using an SEWA website, or Bank Channels through existing bank account with the concerned bank. Also, you will be notified via SMS & E-MAIL when your monthly bill is available for online viewing and payment. There are no additional fees associated with this service.

7. How can I pay my bills while I am outside UAE?

You can pay through SEWA Online Portal, SEWA App or Online Banking.

8. How and when consumption is being estimated?

SEWA follows a Bill Cycle for monthly consumption estimation as shown below:

Bill Cycle   Meter read Bill (issuance) Last Due date
Cycle 1 Meter reading done from 01 till 07 of each month Bill issued date 07 of each month From date 14 of each month
Cycle 2 Meter reading done from 08 till 14 of each month Bill issued date 14 of each month From date 21 of each month
Cycle 3 Meter reading done from 15 till 21 of each month Bill issued date 21 of each month From date 28 of each month
Cycle 4 Meter reading done from 22 till 28 of each month Bill issued date 28 of each month From date 07of each month

9. What is the minimum and maximum amount I can pay for my utility bill?

For minimum payment, SEWA offers a reasonable payment plan if you aren’t able to pay your extraordinary (contingent debt) utility/non-utility. Unlike, the customer can have advance payment that can be made ahead of its normal schedule by estimating his monthly consumption in order to avoid service disconnection b/c of non-payment.

10. Is it possible not to register as a tenant and agree with the landlord to pay the bills on his account?

No, it is not allowed to occupy a premise without registration a tenancy contract. B/c if you are a tenant, and the utility bills for your home is on your landlord’s name, the customer can be pursued with a penalty for breaching SEWA rules and regulation.

11. I have completed the registration process, when will my account be activated?

The account activated same time after paying the security deposit as per premise type and registering the tenancy contract from sharjah municipality.

12. I paid my bill on time, but late fee has been applied to my bill.

The system automatically applies late fee charges (automated process) if the outstanding isn’t cleared within due date of each bill.

13. Can I pay in advance?

In general it’s a good idea to pay your utility bill in advance, For instance paying utility bill ahead like 2, 3 months and having a certain amount in credit so that when you get your monthly bill there is a negative amount due. Especially if you’re planning to travel abroad, it is advised to pay your bill ahead so that you don't have to worry about any services termination due to non-payment of outstanding.


14. Do you charge VAT?

Effective 1st January 2018, the Value Added Tax (VAT) Law 8/2017 and its Executive Regulations are implemented in the UAE. In accordance, to comply with the provision of law the consumption bills are subjected with VAT @ 5% starting 1st January 2018, in compliance with the aforementioned VAT law.



Supplier Registration:

1. How can I register?

Customers can submit following documents to start the first step of registration:

  • letter(Addressed to: Chairman, SEWA, Content: Company activities& product (or) project has to be registered)
  • Copy of Trade License
  • Copy of Chamber Of Commerce Certificate.
  • Company profile.
  • certification from other utilities (DEWA, FEWA, ADWEA)
  • Approvals from municipality, civil defense, if applicable.

2. How many days to process the registration?

Registration and approval process may take 2-7 working days including the issuance of card & certificate.

3. How much is the fee?

Fees may differ for each company on the light of their location, products, previous business transactions and other customized protocols of the section.

4. What are the different types of pre-qualification questionnaires?

Certain products such as, capacitor bank, switchgear and LV/HAV Cables are preferred to have a detailed prequalification.  As per the product, you can choose the specified questionnaire which is related to the provided products.

5. Where will I get it?

        You can find the Pre-Qualification Questioners on SEWA website in the following link, Click Here

6. Where and how to submit?

        Above documents shall be submitted at SEWA registration section, Halwan (hard copy).

Meter (Electricity, Water & Gas):

1. What is the process of applying for water and electricity meter inspection?

Through customer happiness center allocated to your zone and it will take 3 working days for inspection and testing the meter.

2. How to know if my meter is faulty?

By monitoring the consumption of each meter reading on the monthly bill online or by visiting any customer happiness center.

3. How to report faulty meters?

By visiting any SEWA’s customer happiness center and it will take 3 working days for testing and reporting.

4. How to apply for changing meters?

By visiting concern customer happiness center allocated to your zone and it will take 3 working days for testing and reporting.

5. How much is the fee?

This services is free of charge in case of manufacturer damage, but charges will apply for physical damage.

6. What are the procedures for relocating the meter outside the house?

Need to apply for shifting meter request in the Customer happiness center related to your area.

7. Why is my water meter being replaced?

Water meters and their registers often lose accuracy due to wear & tear as they age. Therefore, they must be replaced every 5 to 10 years or in case of any damage. In addition, the new system will include new water meter technology that will save labor time, ensure accuracy, and minimize the need for utility employees to go on the private property of residents.

8. What if I don’t want my meter changed?

This is not an option; all meters will be changed.

9. How much will the new meter cost me?

There is no charge to individual customers for the meter replacement. The new meters are an investment in our infrastructure that will improve billing efficiency and customer service.

10. Do installers need to come inside my house?

No, the water meter is located outside the home.

11. Do I have to be present for the installation?


12. How long does it take to install the service?

A typical residential installation will take less than 30 minutes, depending on how easily we can access your water meter. For large commercial meters, significantly more time may be needed.

13. How do I know who is authorized to do the work?

They will be driving marked vehicles, wearing photo identification, and wearing uniforms.

14. Will my water service be interrupted during the installation?

The installer will turn off the water on either side of your old meter during the installation. A typical installation should take 30 minutes and the water will be turned back on when completed. In some cases, other repairs may be necessary, resulting in a longer interruption of service.

15. What if there is a leak at the meter or any other problem after the meter is replaced?

Once a premise visited by technicians the problem should not arise again. In case if that happens, the customer can contact the Emergency Dept or the concerned technician who visited earlier.

16. Is there any special care or maintenance that I need to do to my new meter?

No, your meter does not require any maintenance by the homeowner.

17. Will I pay more for water because of the change?

Your water rate will not change at the time the new meter is installed. Any future water rate increases/decreases will be the result of budgeting decisions.

18. Will the appearance of my monthly bill change?


19. What will be the timeframe for future bills?

Bills will continue to be generated as per you monthly billing cycle.

20. What if I disagree with the reading?

You can request a reading of your meter at any time to compare from the bill.

21. Do the new meters have any other benefits for me?

Yes! We’ll eliminate the need for manually reading meters. Accuracy will improve. In addition to speed and reliability, a leak can be identified much earlier in a customer’s service line Entering your private property to obtain meter readings at your residence will not be required.

22. How do I know that you have my reading and not someone else’s?

Each radio frequency device has a unique identification number, which is transmitted along with the meter reading. The unique identification number is compared to your account record to ensure that there is a match.


1. Why did I get fine?

The person or company gets a fine as a result of violating the regulations and laws.

2. Where to pay the fine?

Customer Happiness Centers


Internship in SEWA:

1. How to apply internship in SEWA?

An intern is required to submit a formal letter to SEWA’s Chairman, which briefs about the type of internship, field of internship and the period of internship.

2. Where to apply Internship in SEWA?

Through submitting the formal letter via email to student.training@sewa.gov.ae OR by hand to Training Department at SEWA Main Office, Al Khan Government Buildings Complex

3. Who are eligible for internships?

Students in the following fields:

  • Administration
  • IT
  • Mechanical
  • Chemical
  • Electrical
  • Renewable Energy
  • Hydroelectric Energy

4. What are the requirements?

An intern should submit the following along with the formal letter:

  • Passport Copy
  • CV
  • Syllabus for the current year
  • GPA should be 2.5 and above

5. Is it only for locals or expats can apply too?

For both locals and expats

6. How many months is allowed for internships?

From 6 weeks to 8 weeks.


General Customer Service:

1. How many SEWA Customer Services in Sharjah?

There are 6 customer services centers in sharjah, namely.

  • Al Jazzat center
  • Bu daneq center
  • Halwan center
  • Al majaz center
  • Industrial area center
  • Al taawun center

For Locations please Click Here

2. What are the office timings?

  • Al Jazzat center    7:30 am till 8:30 pm
  • Bu daneq center  7:30 am till 8:30 pm
  • Halwan center     24/7 days a week
  • Al majaz center    7:30 am till 8:30 pm
  • Industrial area center7:30 am till 8:30 pm
  • Al taawun center 7:30 am till 8:30 pm

For Locations please Click Here

3. How can I reach Customer Service for any complaints & queries?

  1. Approach to the nearest customer service center for any complaints & queries
  2. You can use Feedback or Complaint forms on SEWA webpage for online complaints and queries.
  3. You can contact us on Whatsapp 800SEWA or 8007392

4. For emergency cases, who to contact?

Call us on 991

5. What are the normal and Ramadan timings for each branches?

  1. Al Jazzat center           9:00 am till 5:00 pm in Ramadan
  2. Bu daneq center          9:00 am till 5:00 pm in Ramadan
  3. Halwan center              24/7 days a week
  4. Al majaz center            9:00 am till 5:00 pm in Ramadan
  5. Industrial area center   9:00 am till 5:00 pm in Ramadan
  6. Al taawun center          9:00 am till 5:00 pm in Ramadan

For Locations please Click Here

6. Do you have hotline numbers for emergencies?

Call us on 991

7. Where can I report in case of any illegal activities?

You can report any case on Communicate with Chairman Service on SEWA Home Page. Click Here for more.

8. I am an existing customer, I am moving to another unit in the same tower. Shall I update my existing account or shall I register again?

Yes, if you are shifting to another unit of the same tower, still you have to terminate the current lease completely and register the tenancy contract for the new premise, you are aiming to move in

I have many different accounts. How can I view them all together?

You can view the bills for multiple accounts via SEWA Online Account. Click here to Register or Login.

How can I make changes on my account Information?

You can change your profile via Update Profile service, Click Here to update.



SEWA E-service:

1. How to register for E-services?

You can register ONLINE for SEWA E-Services through the official SEWA Website (www.sewa.gov.ae) or SEWA Smart App (SEWA) available on both Google Play and Apple Store BY providing a valid Emirates ID or Trade License Number then entering a preferred username and password.

You will receive a validation SMS on your registered mobile number and an activation email on your registered email address with SEWA.

In case you are not sure if you have updated your SEWA Profile with a valid mobile and email address you can go to SEWA Website or Smart App and UPDATE YOUR PROFILE with the requirements.

2. What are the requirements to register?

An updated profile with SEWA with the following:

  • A valid UAE Based Mobile Number
  • A valid Email Address
  • Emirates ID FOR Residential Customers


  • Trade License FOR Commercial Customers.

3. Where to register?

  • SEWA Website, Click Here to register
  • SEWA Smart App available on Google Play AND Apple Store, Click Here for more details 

4. What are the benefits of using E-services?

  • Access your SEWA Account anywhere and anytime to pay your bills online
  • Check consumption graphs and request services
  • Check previous bills (bill history) and previous payments (payment history)
  • Follow up with Service Requests and Cases
  • Manage accounts and update your profile with SEWA
  • Receive bills via Email and SMS

5. What should I do if I forget my user ID?

You can use the FORGOT PASSWORD option on the website, provide your Customer ID (Person ID on Bill) and Email address to get your login details.

6. What should I do if I forget my password?

You can use the FORGOT PASSWORD option on the website, provide your Username and Email address to reset your password.

7. How do I change my password?

If you forgot the password and cannot login, You can use the FORGOT PASSWORD option on the website, provide your Username and Email address to reset your password.

In case you want to change the password, you can use CHANGE PASSWORD option after login from the side menu.

8. Any tips on creating a password?

  • It should be both letters and numbers along with a symbol
  • It should not be less than 6 characters

9. In case of temporary system outage on SEWA online, what are the other options that you would like to recommend?

You can pay through our other payment channels, Click here for more details

10. How can I view my payment history?

You can view your payment history after login to SEWA Account, by clicking on PAYMENT HISTORY




1. How to register a complaint?

You can contact our complaint channels by providing your name, mobile number and account (if issue is related to your account).

2. What are the channels to issue a complaint?

  • SEWA Website Complaint OR Inquiry form, click here to submit a complaint
  • SEWA HOT Line call us on 991
  • SEWA Customer Care Centers, Click Here for locations

3. How many hours required to reply the complaint?

It depends on the type and complexity of complaint.


EV Car charging station

1. SEWA announced in October 2017.  What progress has been made so far?

The Sharjah Electricity and Water Authority, SEWA, inaugurated the first electric vehicle charging station, backed by solar panels that operate a photovoltaic system, in line with its goal of promoting sustainable development and conserving natural resources.

2. What are the planned objectives of this project for the sustainable development of Sharjah?

The EV Green Charger infrastructure is one of three smart initiatives SEWA launched in-line with its strategic direction towards Sustainability, Minimize Environmental Footprint (TBL03), Enabling Smart City (IP09), and supporting Sharjah sustainability city of conservation.

A main opportunity SHARJAH capitalized on for the success of this initiative was the clear strategic direction in Sharjah sustainable city of conservation Plan 2020 and aligned with UAE Vision 2021.

3. What are the different types of the EV Green Chargers?

  • Technology growing and improving very fast, there are three types of chargers, Fast Charger, Public Charger and Wall Box.
  • Fast Charger provides an 80% charge within 20 to 45 minutes depending on the type of car and battery capacity. Most of these are installed at petrol stations.
  • Public Charger (dual outlet) provides full charge in 2 to 4 hours, depending on the type of car and battery capacity.
  • Wall Box (single outlet) provides a full charge in 2 to 4 hours, depending on the type of car and battery capacity.

4. Where will I find assistance in using the EV Green Charger?

Customers can contact SEWA customer Call Center on 991 for assistance about the EV Green Chargers. However the charge points are easy to use and have instructions attached to the side on how to be used.

5. Are the EV Green Charger accessible on a 24-hour basis?

The EV Green Chargers located at the SHARJAH Head Quarter, all week days and 24/7. However, EV Green Charger located in petrol stations and other public locations, also will be available on a 24/7 basis.

6. Where can I purchase an electric vehicle in Sharjah and at what cost?

Please contact car dealerships for availability and costs since the prices vary for vehicles. Since the launch of SHARJAH EV green charger initiative, demand has increased, leading to more models of EV being made available by dealers.

7. What is the typical range of an electric vehicle?

The range of the electric vehicle depends on battery capacity and type of vehicle, typically it ranges from 120km to 500km.

8. What happens if my battery runs out of charge before I reach the charge points?

Same as with any vehicle, drivers are responsible for ensuring that they have a sufficient charge for the journey. All electric vehicles provide information to their drivers on their estimated range in the car’s instrument panel.

9. What is a plugin hybrid vehicle?

A plugin hybrid vehicle has a regular petrol engine and with an additional electric motor. This vehicle can run on either petrol, batteries or both at the same time. It also has a plug for charging on-board batteries and can run as full electric mode with a limited range.

10. Can everyone use the SHARJAH EV Green Chargers?

Sharjah EV Green Chargers are open to all holders of the Green Charger card that can be obtained by registering with SHARJAH and setting up a special account at a SHARJAH Customer Happiness Centre.

11. How can I tell when my electric vehicle is completely charged?

Check the display on our charging station or battery charge indictor on your vehicle’s display. Either one will tell you when your charging session is complete.

12. Can I discontinue the charging process before it is complete?

Yes. You can stop the charge at any time following the instructions on the charger.

13. Can I charge the battery even if it's not empty?

Yes, an electric vehicle’s battery management system actively manages the delivery of the charge to ensure the maximum lifespan of the battery. Just plug it in and let the car do the rest.

14. How much does it cost to charge an electric vehicle?

The cost to charge the electric vehicle depends on energy required to charge the battery, which is directly related to the capacity of the battery in the vehicle and the usage by the car owner. However, the rate per kilowatt hour (kW/h) for charging an electric vehicle in public charging points is 29 Fils per kW/h. If you charge your vehicle at home, the standard residential electricity rate will be applied. 

15. How can I charge my electric vehicle at home? How much does it cost?

Home chargers can be installed at customers’ premises behind the customers’ meter, like any other home appliances. When charging the car at home, the electricity used is added to the normal SHARJAH bill at standard residential electricity rates.


Scholarship Application in SEWA: (HR)

1. How to apply for scholarship?

High School graduates can apply for scholarships through SEWA official website

2. Where to apply for scholarship?

Apply through SEWA Official Website, Click Here

3. Who are eligible to avail scholarship grants?

Sharjah UAE residence new graduated from secondary school with 85%

4. What are the requirements?

For requirements, click here

5. Is it only for locals or expats can apply too?

Only for Sharjah locals.

6. Is there any grade to maintain under the scholarship program?

To register required 85% and to maintain the scholarship 2.2 GPA