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June 15, 2020 SEWA resumes work in customer service centres

Sharjah Electricity and Water Authority (SEWA) has resumed the office work of customer service centres, while adhering to all preventive and precautionary measures to ensure the safety of employees and customers, with the aim of limiting the spread of the coronavirus under best international practices and standards.

The centres office hours begins from 7:30 AM until 8:00 PM, on weekdays, including Fridays and holidays, to provide the best services to customers in the Emirate of Sharjah.

His Excellency Eng. Dr. Rashid Al Leem, Chairman of Sharjah Electricity and Water Authority (SEWA), highlighted that SEWA took all measures to prepare workplaces for the safe reception of employees and customers, while raising awareness and organising training sessions and workshops to equip employees on the required precautionary and preventive measures in light of the COVID-19 pandemic. 

The Chairman of Sharjah Electricity and Water Authority (SEWA) pointed out that SEWA provided previously a large number of services to customers through smart and electronic means, such as approving plans, receiving clearance certificates, requesting account lockout, requesting to amend natural gas extensions, and requesting to convert cookers to work with natural gas. This was achieved through "WhatsApp" on the number 0565113262, and by receiving a no-objection certificate for demolishing or maintenance via e-mail noc_ngd@sewa.gov.ae, along with the call centre services to the public around the clock and other smart services. 

His Excellency called on all customers to take advantage of the electronic channels and smart services provided by SEWA as a basic option, to reduce personal visits to the centres as much as possible.