How to pay your bill through the site?

You have to be registered with SEWA Online Account through filling the online registration in order to use the e-Pay service within this site. In order to register please click here.

The e-Pay is available only to registered SEWA Online users and holders of VISA and Master Cards.

Steps followed to pay through the website:

Note: As per SEWA’s policies, only whole payments are accepted using e-Pay Service, partial payments are not accepted within this service. Bank service charges for online payments using credit card is 1.99%.

1. SEWA Online Account Activation :

Please note that after you  register with SEWA Online you will receive an email and an SMS message. Use the link in the sent email to access a page where you are requested to input the username which you have registered with AND activation code which you have received on  your mobile as an SMS. This will activate your account and ensures that your registration details are authentic.

Once you are done with the activation process you will receive the registration details and can then login to your account where you can view your current bill in the View/Pay Bill. To login to your account click here.

2. Online Payment Request:

To pay your bills online, you are required to submit an Online Payment request in the "Online Payment Request" page (left side menu on the same page).

For Residential Registration:

You are required to upload your Identification document (ID, Passport or License depending on what you have registered with previously) and tenancy contract or ownership certificate.

1. Choose Electronic Upload.

2. Select the files you're required to upload.

3. Click the submit button.

OR

you can fax these documents to the following number 06 5284747 in case you are not able to upload.

1. Select FAX

2. Input the number of the fax you will send from

3. Click submit button

For Commercial Registration:

You are required to upload your Trade License document and tenancy contract or ownership certificate.

1. Choose Electronic Upload.

2. Select the files you're required to upload.

3. Click the submit button.

OR

you can fax these documents to the following number 06 5284747 in case you are not able to upload.

1. Select FAX

2. Input the number of the fax you will send from

3. Click submit button

3. Online Payment Process:

Approved Online Payment Requests:

Once your request for Online payment is approved you will receive an SMS notification informing you of the same. you can then go to View/Pay Bill and choose the consumer number of which you wish to pay for by clicking on the checkbox and then clicking "Pay" button. This will transfer you to the payment gateway where you need to choose your payment type, input your credit card details and expiry date then proceed to payment.  

Finally you can view the payment transaction status, from where you will be able to take a print out of your Transaction Receipt.

Rejected Online Payment Requests:

In case your online payment request was rejected due to insufficient details or expired dates you will receive an SMS notification of the same. You have to login to your account view the rejection details then re-submit the request by uploading or faxing your documents again.