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Please rate the categories using the scale of 5 to 1

(5) – Excellent,  (4) - Very Good, (3) - Good, (2) - Fair,  (1) - Poor
   
Service Provided 5

4

 3 2

    1

a) Ease of applying for a new Connection

 

    (Electricity\Water\Gas )  
b) Application Procedure.  
c) Time of completion.  
   
Website 5

4

 3 2

    1

a) Design Template  
b) Ease Of Navigation  
c) Quality of the Content  
d) Content Accuracy  
e) How did you find the website   
   
Payment 5

4

 3 2

    1

a) Bill Accuracy  
b) Timing of Bill delivery  
c) Billing Information  
   
Customer Service 5

4

 3 2

    1

a) Response to Customers  
b) Attendance to Complaints  
c) Helpfulness of Staff  
d) Time taken to solve problem  
   

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