Please refer to your A/C No. (Consumer No) in case of any inquiry.

Please call the concerned branch office if you don't receive your monthly
bill by at least the 10th of each month.

If you would like to receive your monthly bill by mail, please approach the
concerned branch office or the Head Office to fill a special form.
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If the monthly bill is not paid within a period of one week, your supply will be
disconnected. In this case, the specified fee should be paid for restoring the   supply.

If supply is disconnected due to non-payment, you should approach the 
concerned branch office to settle the outstanding dues and pay the specified
fee for restoring the supply.

Before traveling abroad for your annual vacation, please arrange to settle all
dues in order to avoid disconnection of supply from your premise during
your absence.

For any inquiry, please do not hesitate to call the concerned branch office.
For inspecting your meter, the relevant form may be filled upon payment
of the specified fees.

In order to avoid disconnection of supply, please arrange to attest your tenancy
contract with the Municipality

Transfer of the deposit amount to another party will not be accepted unless the
same is approved by the concerned department.

If you have any comments or suggestions on the development of our service please

submit to either one of our branch offices or Head Office, or you could refer to
the Feedback Form and fill it with your suggestions.